FAQ

SHIPPING & DELIVERY

All orders are processed asap, typically within 1 to 2 business days.

 

Items are all sent via Australia Post. To keep costs down, earrings are sent in small boxes which can be posted with stamps. In order to do this, your earrings will be taken off their cards for safer shipping. Stamps do not have tracking. If you would like tracking, please contact us. Express parcels will be sent in boxes or express satchels within Australia.

 

Regular shipping takes about 6 business days for delivery within Australia and Express is 1 day to major cities - longer to rural areas.

Orders over $50.00 receive free standard postage within Australia only, and orders over $100.00 receive free express shipping within Australia only. Sorry, this offer is not available for international orders. 

International orders have 3 options: Economy with no tracking, Standard with tracking or Express. Economy and Standard take roughly 10 business days and Express takes about 5 days to major cities, longer to rural areas. Unfortunately, we can not be responsible for any delays at customs or delays in delivery, however if there is a problem, please let us know and we will try our best to help you out. 

 

 Please select the option which best suits you. 

 

EASY RETURNS

We gladly accept returns and exchanges

Contact us within: 14 days of delivery

Ship items back within: 30 days of delivery

Please contact me if you have any problems with your order.

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 
TRACKING YOUR ORDER

Items sent within Australia are all sent via Australia Post. To keep costs down, earrings are sent in small boxes which can be posted with stamps. In order to do this, your earrings will be taken off their cards for safer shipping. Stamps do not have tracking. If you would like tracking, please contact us.

 

 Items sent express postage will be shipped in boxes or satchels. Express postage does have tracking. 

 

Pick up from the Daylesford Market is also an option in Victoria. 

For tracking on international orders, please select the Standard or Express shipping option. Economy shipping does not have tracking. 

 

100% SECURE ORDERING 

We use secure payment options so that your privacy and details are protected. If you would prefer to use a payment option which is not listed, please contact us. 

 

PRIVACY POLICY

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order

  • To fulfill your order

  • For legal reasons (like paying taxes)

We do not pass your details on to anyone else or any other company. 

 

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